CUSTOMER SERVICE
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We believe shoppers have a right to know every detail about their online shopping experience before they choose to make a purchase. You will never be forced to register, provide an email address or practically complete an order before learning the shipping costs or any other pertinent information concerning your order. If you feel there is any information missing from this page or see improvements that could be made, please email us or call us during business hours with your suggestions. We will be happy to hear from you. We know you have many retailers to choose from from and we thank you for choosing Tools for Stagecraft.


CONTACT INFORMATION
Tools for Stagecraft, LLC ... 13592 N. 93rd Place ... Scottsdale, AZ 85260
Phone: 818-707-2656
Fax: 818-614-9328
If you are calling from outside the USA and need help click here. The time in our office is shown here.
(for foreign callers: The city code is 480. The state is Arizona
Email: tools@toolsforstagecraft.com


PRIVACY POLICY
We do not sell, rent or share in any way our customers' personal information, including email addresses.
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ORDERING INFORMATION
SHIPPING INFORMATION
WARRANTY / RETURN INFORMATION
Ordering Methods DOMESTIC Warranties
Sales Tax Ground Shipping Returns
Payments Speed Shipping Return Restrictions
Back Orders Transit Times (Ground)  
International Orders    
Foreign Currency Converter INTERNATIONAL  
Mail / Fax Order Form General Shipping Information  
  Special Arrangements  
     
   


ORDERING METHODS
• Online
• Telephone
• Mail or fax the order form.
• Email
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SALES TAX
• Orders with an Arizona address are charged 8% sales tax.
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PAYMENTS
• Visa
• Mastercard
• American Express
...Your credit card is generally not charged until we ship unless your item is a "special order" (directors chairs, lecterns and tables are special orders).
• Company or Personal check. Shipping time will be delayed until we are satisfied your check is cleared.
• Purchase orders are accepted from recognized businesses and institutions. Except for institutions, your first order must be paid in advance.
• On very large orders, a 50% down payment is required with your order. The balance is due when we are ready to release your order to the shipper.
• A signature and proof of ID are required at time of delivery for all orders greater than $500.00 and all orders requiring Speed Shipping.
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DOMESTIC SHIPPING (continental USA)
• Shipping charges are based on an estimated flat rate schedule which includes shipping, handling and insurance when applicable.
• Some shipments require additional shipping charges due to excessive weight, size, multiple packages or delivery point.
• We will absorb small overages in shipping and handling costs. If the overage is too much to absorb, we will charge additional shipping and handling.
• The shipping and handling charge on your order confirmation should be considered an estimate, however 99.99% of all orders ship for that amount without change.
• Orders are shipped by UPS, USPS or FEDEX at our discretion unless you ask in the
"special instructions" box for a specific carrier or service. A specific carrier may cost you more. It won't cost you less.

ITEM TOTAL
S/H/I
up to $29.99 $10.00
$30.00 - $99.99 $11.00+1% of subtotal
$100.00 - $199.99 $13.00+1% of subtotal
$200.00 - $299.99 $14.00+1% of subtotal
over $300.00 $15.00+1% of subtotal
• Residential deliveries over $49.99 are charged an additional $3.00
• Residential deliveries on which you request a signature for delivery are charged an additional $3.00
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ESTIMATED DOMESTIC TRANSIT TIMES (GROUND)

Directors chairs generally ship from a different location.
Map below shows transit times for directors chairs only.

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DOMESTIC SPEED SHIPPING
• Most orders leave our place of business within 1-2 business days (M-F) after we receive your order.
• Ordering "speed shipping" (next day, 2nd day or 3rd day) does not always mean you will get your order in 1, 2 or 3 business days. These designations refer to the number of days it takes your package to travel between us and you. Although "speed shipping" orders are processed first, that may not affect how long it takes us to assemble and ship your order. If an item is on backorder, you will experience a delay.
• If you want your package by a specific date, tell us in the "special instructions" box during checkout and call us to verify. This is especially important if you want your package "tomorrow."
• Most orders are delivered on business days (Monday - Friday). Some smaller orders may be delivered on Saturday by USPS.
• An order can be delivered on Saturday by UPS if you choose "next day", pay an addtional $25.00 Saturday delivery charge and we are able to ship your package on Friday. Call us for this service.
• If you need us to ship ON Saturday, we can ship by FEDEX. Shipping fees for Saturday shipping are actual FEDEX charges plus $75.00 handling. Call us for this service.
• Second and Third day additional shipping amounts slide upward with the value of the order.
Shipping Speed
Additional Cost
third day $8.00 - $15.00
second day $18.00 - $31.00
next day $58.00
next day (Sat. deliv.) $75.00

• For example: if you want to ship a package with an item total of $29.00 to a commercial address by third day you would add $18.00 to the $10.00 basic shipping fee for a total of $57.00 / For the same order of $299.00 you would add $30.00 to the $15.00 plus 1% of subtotal basic shipping fee for a total of $346.90. The online shopping cart does this for you.
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SPECIAL ARRANGEMENTS
Contact us to make any special prepayment or shipping arrangements. We are happy to accomodate your requests.
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BACKORDERS
• We attempt to ship all orders complete. We will hold your shipment for any backordered items if we are assured that the backordered items will be available in a reasonable amount of time unless you ask us to send your order in two separate shipments. Requested separate shipments may incur additional shipping and handling charges.
• If an order will be delayed a longer than a reasonable amount of time, we will automatically split the shipment. On split shipments, we will charge the entire order when making the first shipment. If the expected time is longer than approximately 30 days we will charge the complete order less the cost of the items on backorder when making the first shipment.
• Automatic split shipments do not incur additional shipping and handling charges.
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INTERNATIONAL ORDERS
• Must be paid in advance in US funds by credit card, money order or wire transfer. You will be notified if your method of payment is not acceptable. Our banking information will be emailed to you for wire transfers.
• Import duties, taxes and brokerage fees are your responsibility and if incurred must be paid by you in order to take delivery. We do not collect duties, taxes or brokerage fees and cannot predict what your particular charges might be.
• We will not mark your package as a "gift" for the purpose of avoiding taxes.
• We accept orders from all FPO and APO addresses. Director Chairs cannot be shipped by USPS and shipping them overseas voids their warranty.
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INTERNATIONAL SHIPPING
• Shipping, handling and insurance charges are determined by estimating the weight and carrier charge plus a handling charge--generally $5.00 to Canada and $10.00 everywhere else.
• USPS Air is cheaper but less reliable. Items under 4 pounds shipped by USPS Air are not insured. Use this service at your own risk.
• In Canada, you may be able to avoid brokerage fees by using USPS, but it's not guaranteed nor as reliable as UPS.
• True real-time tracking numbers are available only with UPS.
• We ship to FPO and APO addresses by USPS.
• Director Chairs cannot be shipped by USPS.

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RETURNS
• 90 days. Refund, Credit or Exchange at your option.
• Call us prior to returning any merchandise.
• Return items by best price carrier. Insure them for your protection.
• Returns (especially books) must be returned in new condition with their original packaging and receipt. Place everything in a larger box. Do not put labels, stamps, etc. on the item's actual packaging.
• No restocking charge unless your item is a "special order." A 25% restocking charge applies to directors chairs, lecterns, tables, and any other "special order" item.
• Orders shipped on a free-shipping promotion and then canceled or returned will be charged the shipping and handling that would have normally applied.
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RETURN RESTRICTIONS
• Inspect all synthetic/fabric safety equipment immediately upon receipt. Be certain they are in new and satisfactory condition and that you are satisfied with them before you use them. Return of these items must be made within 14 days. They cannot be returned once used.
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FOREIGN CURRENCY CONVERTER

• Use this site to convert dollars to your currency.
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WARRANTIES
TOOLS FOR STAGECRAFT stands behind every product it sells. Some of the tools carry exceptionally long manufacturers warranties eg. 25 years to life. Other manufacturer warranties vary from 90 days to 2 years. Some of the manufacturer warranties are detailed in the tool descriptions. The SPOT DOT 2000(tm) and SPOT HANDLE(tm) manufactured by TOOLS FOR STAGECRAFT are warranted for a period of one year. Any product by another manufacturer without a specific warranty by the manufacturer will be warranted by TOOLS FOR STAGECRAFT for a period of 90 days. Waranty does not cover items damaged by misuse or abuse. Warranted items will be repaired or replaced free of charge at our option.
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