CUSTOMER SERVICE
---------------------------------
We believe shoppers have a right to know every detail about their online shopping experience before they choose to make a purchase. You will never be forced to register, provide an email address or practically complete an order before learning the shipping costs or any other pertinent information concerning your order. If you feel there is any information missing from this page or see improvements that could be made, please email us or call us during business hours with your suggestions. We will be happy to hear from you. We know you have many retailers to choose from from and we thank you for choosing Tools for Stagecraft.

CONTACT INFORMATION
Tools for Stagecraft, LLC ... 713 Quail View Court ... Oak Park, CA 91377
Phone: 818-707-2656 / USA toll free: 877-80-TOOLS (86657)
Fax: 818-614-9328 (new)
If you are calling from outside the USA and need help click here. The time in our office is shown here.
(for foreign callers: The city code is 818. The state is California
Email: tools@toolsforstagecraft.com


PRIVACY POLICY
• We do not sell, rent or share in any way our customers' personal information, including email addresses.
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ORDERING INFORMATION
SHIPPING INFORMATION
WARRANTY / RETURN INFORMATION
Ordering Methods DOMESTIC Warranties
Sales Tax Ground Shipping Returns
Payments Speed Shipping Return Restrictions
Back Orders Directors Chair Shipping Charges  
International Orders Transit Times (Ground)  
Foreign Currency Converter INTERNATIONAL  
Mail / Fax Order Form General Shipping Information  
  Shipping Rate Estimates  
  Directors Chair Shipping Rate Estimates  
Special Arrangements  


ORDERING METHODS
• Online shopping cart
• Telephone
• Mail or fax the order form.
• Email
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SALES TAX
• Orders with a California billing address are charged 8.25% sales tax.
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PAYMENTS
• Visa
• Mastercard
• American Express
...Your credit card is not charged until we ship unless your item is a "special order" (directors chairs, lecterns and tables are special orders).
• Company or Personal check. Shipping time will be delayed until we are satisfied your check is cleared.
• Purchase orders are accepted from recognized businesses and institutions. Except for institutions, your first order must be paid in advance.
• On very large orders, a 50% down payment is required with your order. The balance is due when we are ready to release your order to the shipper.
• A signature and proof of ID are required at time of delivery for all orders greater than $500.00, all Power Dialers, and all orders requiring Speed Shipping.
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 DOMESTIC SHIPPING (continental USA)
• Shipping charges are based on an estimated flat rate schedule which includes shipping, handling and insurance when applicable.
• Some shipments require additional shipping charges due to excessive weight, larger size, multiple packages or delivery point.
• We will absorb small overages in shipping and handling costs. If the overage is too much to absorb, we will charge additional shipping and handling.
• The shipping and handling charge on your order confirmation should be considered an estimate, however 99.99% of all orders ship for that amount without change.
• Orders are shipped by UPS, USPS (orders less than $50) or FEDEX at our discretion unless you ask in the
"special instructions" box for a specific carrier or service. A specific carrier may cost you more. It won't cost you less.
ITEM TOTAL
S/H/I
up to $24.99 $8.00+1% of subtotal
$25.00 - $99.99 $9.00+1% of subtotal
$100.00 - $199.99 $10.00+1% of subtotal
$200.00 - $299.99 $12.00+1% of subtotal
over $300.00 $13.50+1% of subtotal
• Residential deliveries over $49.99 are charged an additional $2.00
• Residential deliveries on which you request a signature for delivery are charged an additional $3.00
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ESTIMATED DOMESTIC TRANSIT TIMES (GROUND)

Directors chairs generally ship from a different location.
Map below shows transit times for directors chairs only.

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DOMESTIC SPEED SHIPPING
• Most orders leave our place of business within 1-2 business days (M-F) after we receive your order.
• Ordering "speed shipping" (next day, 2nd day or 3rd day) does not always mean you will get your order in 1, 2 or 3 business days. These designations refer to the number of days it takes your package to travel between us and you. Although "speed shipping" orders are processed first, that may not affect how long it takes us to assemble and ship your order. If an item is on backorder, you will experience a delay.
• If you want your package by a specific date, tell us in the "special instructions" box during checkout and call us to verify. This is especially important if you want your package "tomorrow."
• Most orders are delivered on business days (Monday - Friday). Some small orders under $50.00 may be delivered on Saturday by USPS.
• An order can be delivered on Saturday by UPS if you choose "next day", pay an addtional $15.00 Saturday delivery charge and we are able to ship your package on Friday. Call us for this service.
• If you need us to ship ON Saturday, we can ship by FEDEX. Shipping fees for Saturday shipping are actual FEDEX charges plus $75.00 handling. Call us for this service.
Shipping Speed
Additional Cost
third day $10.00
second day $15.00
next day $45.00
next day (Sat. deliv.) $60.00

• For example: if you want to ship a package with an item total of $90.00 to a commercial address by third day you would add $10.00 to the $9.90 basic shipping fee for a total of $109.90. The online shopping cart does this for you.
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SPECIAL ARRANGEMENTS
Contact us to make any special prepayment or shipping arrangements. We are happy to accomodate your requests.
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BACKORDERS
• We attempt to ship all orders complete. We will hold your shipment for any backordered items if we are assured that the backordered items will be available in a reasonable amount of time unless you ask us to send your order in two separate shipments. Requested separate shipments may incur additional shipping and handling charges.
• If an order will be delayed a longer than a reasonable amount of time, we will automatically split the shipment. On split shipments, we will charge the entire order when making the first shipment. If the expected time is longer than approximately 30 days we will charge the complete order less the cost of the items on backorder when making the first shipment.
• Automatic split shipments do not incur additional shipping and handling charges.
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INTERNATIONAL ORDERS
• Must be paid in advance in US funds by credit card, money order or wire transfer. You will be notified if your method of payment is not acceptable. Our banking information will be emailed to you for wire transfers.
• Import duties, taxes and brokerage fees are your responsibility and if incurred must be paid by you in order to take delivery. We do not collect duties, taxes or brokerage fees and cannot predict what your particular charges might be.
• We will not mark your package as a "gift" for the purpose of avoiding taxes.
• We accept orders from all FPO and APO addresses. Director Chairs cannot be shipped by USPS.
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INTERNATIONAL SHIPPING
• Shipping, handling and insurance charges are determined by estimating the weight and carrier charge plus a handling charge--generally $5.00 to Canada and $10.00 everywhere else.
• We have calculated an estimated flat rate schedule for certain countries. We will try to ship your package for that amount, however fluctuations in fuel charges, etc. make this schedule an estimate only.
• Please view the international flat rate shipping estimates (not for directors chairs) and specify your method of delivery when ordering.
• Please view the directors chairs shipping estimates.
• USPS Air is cheaper but less reliable. Items under 4 pounds shipped by USPS Air are not insured. Use this service at your own risk.
• In Canada, you may avoid UPS brokerage fees by using USPS, but it's not as reliable as UPS.
• In England, we have noticed delivery delays using USPS.
• True real-time tracking numbers are available only with UPS.
• We ship to FPO and APO addresses by USPS. Director Chairs cannot be shipped by USPS.
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 RETURNS
• 90 days. Refund, Credit or Exchange at your option.
• Call us for an RMA number prior to returning any merchandise.
• Return items by USPS, UPS or FEDEX. Insure them for your protection.
• Returns (especially books) must be returned in new condition with their original packaging and receipt. Place everything in a larger box. Do not put labels, stamps, etc. on the item's actual packaging.
• No restocking charge unless your item is a "special order." A 25% restocking charge applies to directors chairs, lecterns, tables, power dialers and any other "special order" item.
• Orders shipped on a free-shipping promotion and then canceled or returned will be charged back the shipping and handling that would have applied.
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RETURN RESTRICTIONS
• Inspect all synthetic/fabric safety equipment immediately upon receipt. Be certain they are in new and satisfactory condition and that you are satisfied with them before you use them. Return of these items must be made within 14 days. They cannot be returned once used.
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FOREIGN CURRENCY CONVERTER
• Use this site to convert dollars to your currency.
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WARRANTIES
TOOLS FOR STAGECRAFT stands behind every product it sells. Some of the tools carry exceptionally long manufacturers warranties eg. 25 years to life. Other manufacturer warranties vary from 90 days to 2 years. Some of the manufacturer warranties are detailed in the tool descriptions. The SPOT DOT 2000(tm) and SPOT HANDLE(tm) manufactured by TOOLS FOR STAGECRAFT are warranted for a period of one year. Any product by another manufacturer without a specific warranty by the manufacturer will be warranted by TOOLS FOR STAGECRAFT for a period of 90 days. Waranty does not cover items damaged by misuse or abuse. Warranted items will be repaired or replaced free of charge at our option.
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 INTERNATIONAL FLAT RATE SHIPPING ESTIMATES
• Below are the estimated fees for shipping and handling to some countries. If you are in another nearby country, you can guesstimate your charges from these.
• When you choose an international shipping method, the shipping/handling charge shown on your order will be $0.00. This is corrected manually after we receive your order. YOUR ACTUAL SHIPPING FEE will replace the zeros.
• During checkout, select your INTERNATIONAL shipping method. Doing so acknowledges your acceptance of a higher shipping fee.
• Fuel costs go up and down constantly. Consequently, UPS and USPS frequently revise their shipping fees. Therefore it is impossible to keep the tables below accurate. You should realize international shipping costs may likely be higher than shown below.
• Amounts are shown are in US dollars.
• Use this site to convert dollars to your currency.

APO FPO
Argentina
Austria
Australia
Canada
Denmark
England
France
Germany
Japan
Netherlands
Norway
Puerto Rico
Romania
Scotland
Spain

• "UPS--Express" generally arrives in your country the day after we ship. Actual delivery time depends upon clearing customs, etc. Express is generally only about $5.00 more than the slower expedited service so we choose to use Express exclusively. If UPS Express service is not available in your area, we will use the next best method.
• "UPS GROUND" shipments to Canada will likely incur a brokerage fee of at least $17 Canadian in addtion to duties and taxes. Packages mailed by USPS generally do not.
• These charts are updated by hand, they can be quite old. It is impossible with today's ever-changing carrier charges to manually keep them up-to-date. You should expect the rates today to be higher than what is shown. At the bottom of this page, you will see when each country was last updated. These rates are just a rough idea of what you might be expected to pay.

CANADA Air Mail Express Mail UPS--Standard UPS--Express
up to 2 pounds $16.00 not insured $27.00 $20.00 $54.00
over 2 pounds to 4 pounds $22.00 not insured $29.00 $22.00 $58.00
over 4 pounds to 6 pounds $30.00 $33.00 $23.00 $66.00
over 6 pounds to 8 pounds $32.00 $37.00 $24.00 $74.00
over 8 pounds to 10 pounds $34.00 $42.00 $26.00 $84.00
over 10 pounds to 15 pounds $40.00 $53.00 $30.00 $106.00
over 15 pounds to 20 pounds $45.00 $64.00 $33.00 $128.00
over 20 pounds to 30 pounds $55.00 $87.00 $40.00 $174.00
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ENGLAND/SCOTLAND Air Mail Express Mail UPS--Express
up to 2 pounds $26.00 not insured $39.00 $78.00
over 2 pounds to 4 pounds $33.00 not insured $46.00 $92.00
over 4 pounds to 6 pounds $47.00 $52.00 $104.00
over 6 pounds to 8 pounds $53.00 $58.00 $116.00
over 8 pounds to 10 pounds $59.00 $64.00 $128.00
over 10 pounds to 15 pounds $73.00 $79.00 $158.00
over 15 pounds to 20 pounds $79.00 $94.00 $188.00
over 20 pounds to 30 pounds $117.00 $124.00 $248.00
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FRANCE Air Mail Express Mail UPS--Express
up to 2 pounds $23.00 not insured $32.00 $64.00
over 2 pounds to 4 pounds $33.00 not insured $38.00 $76.00
over 4 pounds to 6 pounds $38.00 $45.00 $90.00
over 6 pounds to 8 pounds $44.00 $51.00 $102.00
over 8 pounds to 10 pounds $49.00 $58.00 $116.00
over 10 pounds to 15 pounds $64.00 $73.00 $146.00
over 15 pounds to 20 pounds $78.00 $88.00 $176.00
over 20 pounds to 30 pounds $106.00 $120.00 $240.00
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GERMANY Air Mail Express Mail UPS--Express
up to 2 pounds $26.00 not insured $39.00 $78.00
over 2 pounds to 4 pounds $33.00 not insured $48.00 $96.00
over 4 pounds to 6 pounds $38.00 $51.00 $102.00
over 6 pounds to 8 pounds $44.00 $58.00 $116.00
over 8 pounds to 10 pounds $49.00 $64.00 $128.00
over 10 pounds to 15 pounds $64.00 $80.00 $160.00
over 15 pounds to 20 pounds $78.00 $96.00 $192.00
over 20 pounds to 30 pounds $106.00 $128.00 $256.00
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AUSTRALIA Air Mail Express Mail UPS--Express
up to 2 pounds $25.00 not insured $34.00 $68.00
over 2 pounds to 4 pounds $36.00 not insured $42.00 $84.00
over 4 pounds to 6 pounds $49.00 $50.00 $100.00
over 6 pounds to 8 pounds $56.00 $59.00 $118.00
over 8 pounds to 10 pounds $64.00 $67.00 $134.00
over 10 pounds to 15 pounds $84.00 $88.00 $176.00
over 15 pounds to 20 pounds $103.00 $109.00 $218.00
over 20 pounds to 30 pounds $140.00 $151.00 $302.00
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JAPAN Air Mail Express Mail UPS--Express
up to 2 pounds $25.00 not insured $35.00 $70.00
over 2 pounds to 4 pounds $36.00 not insured $43.00 $86.00
over 4 pounds to 6 pounds $49.00 $50.00 $100.00
over 6 pounds to 8 pounds $56.00 $57.00 $114.00
over 8 pounds to 10 pounds $62.00 $63.00 $126.00
over 10 pounds to 15 pounds $79.00 $80.00 $160.00
over 15 pounds to 20 pounds $97.00 $96.00 $192.00
over 20 pounds to 30 pounds $126.00 $130.00 $260.00
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PUERTO RICO
Priority Mail
flat rate priority mail will be used when possible and the charge will be $16.00
Express Mail UPS--Express
up to 2 pounds $16.00 not insured $28.00 $56.00
over 2 pounds to 4 pounds $20.00 not insured $34.00 $68.00
over 4 pounds to 6 pounds $24.00 $41.00 $82.00
over 6 pounds to 8 pounds $28.00 $45.00 $90.00
over 8 pounds to 10 pounds $32.00 $48.00 $96.00
over 10 pounds to 15 pounds $40.00 $56.00 $112.00
over 15 pounds to 20 pounds $49.00 $64.00 $128.00
over 20 pounds to 30 pounds      
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NETHERLANDS Air Mail Express Mail UPS--Express
up to 2 pounds $23.00 not insured $39.00 $78.00
over 2 pounds to 4 pounds $33.00 not insured $45.00 $90.00
over 4 pounds to 6 pounds $41.00 $52.00 $104.00
over 6 pounds to 8 pounds $44.00 $58.00 $116.00
over 8 pounds to 10 pounds $50.00 $64.00 $128.00
over 10 pounds to 15 pounds $64.00 $80.00 $160.00
over 15 pounds to 20 pounds $78.00 $96.00 $192.00
over 20 pounds to 30 pounds $105.00 $128.00 $256.00
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SPAIN Air Mail Express Mail UPS--Express
up to 2 pounds $23.00 not insured $32.00 $64.00
over 2 pounds to 4 pounds $33.00 not insured $38.00 $76.00
over 4 pounds to 6 pounds $40.00 $45.00 $90.00
over 6 pounds to 8 pounds $46.00 $51.00 $102.00
over 8 pounds to 10 pounds $52.00 $58.00 $116.00
over 10 pounds to 15 pounds $67.00 $73.00 $146.00
over 15 pounds to 20 pounds $82.00 $88.00 $176.00
over 20 pounds to 30 pounds $112.00 $121.00 $242.00
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ROMANIA Air Mail Express Mail UPS--Express
up to 2 pounds $26.00 not insured $32.00 $64.00
over 2 pounds to 4 pounds $40.00 not insured $40.00 $76.00
over 4 pounds to 6 pounds $40.00 $45.00 $90.00
over 6 pounds to 8 pounds $46.00 $51.00 $102.00
over 8 pounds to 10 pounds $52.00 $57.00 $116.00
over 10 pounds to 15 pounds $67.00 $73.00 $146.00
over 15 pounds to 20 pounds $82.00 $88.00 $176.00
over 20 pounds to 30 pounds $112.00 $425.00  
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DENMARK Air Mail Express Mail UPS--Express
up to 2 pounds $23.00 not insured $39.00 $78.00
over 2 pounds to 4 pounds $33.00 not insured $45.00 $90.00
over 4 pounds to 6 pounds $35.00 $51.00 $102.00
over 6 pounds to 8 pounds $41.00 $58.00 $116.00
over 8 pounds to 10 pounds $47.00 $64.00 $128.00
over 10 pounds to 15 pounds $62.00 $80.00 $160.00
over 15 pounds to 20 pounds $76.00 $96.00 $192.00
over 20 pounds to 30 pounds $105.00 $128.00 $256.00
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NORWAY Air Mail Express Air Mail UPS--Express
up to 2 pounds $23.00 not insured $39.00 $93.00
over 2 pounds to 4 pounds $33.00 not insured $45.00 $115.00
over 4 pounds to 6 pounds $35.00 $51.00 $135.00
over 6 pounds to 8 pounds $41.00 $58.00 $149.00
over 8 pounds to 10 pounds $47.00 $64.00 $162.00
over 10 pounds to 15 pounds $62.00 $80.00 $193.00
over 15 pounds to 20 pounds $76.00 $96.00 $223.00
over 20 pounds to 30 pounds $105.00 $128.00 $280.00
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AUSTRIA Air Mail Express Air Mail UPS--Express
up to 2 pounds $26.00 not insured $39.00 $78.00
over 2 pounds to 4 pounds $39.00 not insured $45.00 $90.00
over 4 pounds to 6 pounds   $51.00 $102.00
over 6 pounds to 8 pounds   $58.00 $116.00
over 8 pounds to 10 pounds   $64.00 $128.00
over 10 pounds to 15 pounds   $80.00 $160.00
over 15 pounds to 20 pounds   $96.00 $192.00
over 20 pounds to 30 pounds $112.00 $128.00 $256.00
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ARGENTINA Air Mail Express Mail UPS--Express
up to 2 pounds $26.00 not insured $38.00 $93.00
over 2 pounds to 4 pounds $40.00 not insured $46.00 $128.00
over 4 pounds to 6 pounds   $54.00 $162.00
over 6 pounds to 8 pounds   $62.00 $193.00
over 8 pounds to 10 pounds   $70.00 $219.00
over 10 pounds to 15 pounds   $90.00 $280.00
over 15 pounds to 20 pounds   $110.00 $338.00
over 20 pounds to 30 pounds   $150.00 $440.00
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APO / FPO      
A few items are normally drop shipped from the factory (eg. directors chairs) where they will not ship by USPS.
These situations require additional shipping charges. Please request a quote.
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DOMESTIC DIRECTORS CHAIR SHIPPING / HANDLING / INSURANCE CHARGES
• Flat rate shipping charges apply for each directors chair.
• The shopping cart cannot calculate correct shipping charges for directors chairs.
• Therefore, your shipping charge will be manually adjusted to the prices below after you place your order.

 Shipping charge per chair within the continental United States
 
East of the Mississippi
West of the Mississippi

California, Oregon,
Washington
 
short chair
tall chair
  
short chair
tall chair
 
short chair
tall chair
UPS ground
$20.00
$25.00
  
$20.00
$25.00
  
$20.00
$25.00
Third day
$36.00
$63.00
  
$40.00
$94.00
  
$50.00
$104.00
Second day
$55.00
$92.00
  
$62.00
$155.00
  
$77.00
$170.00
Next day
$122.00
$192.00
  
$111.00
$212.00
  
$131.00
$232.00
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INTERNATIONAL DIRECTORS CHAIR SHIPPING ESTIMATES
We are often asked to quote shipping charges on directors chairs going to foreign countries. Unfortunately we cannot quote all the shipping charge requests we receive because our shipping service (which gets us excellent prices) will not cooperate. As they tell us: "We are a shipping service not a quoting service."

Therefore, to help the majority of our customers who need estimated quotes, we are providing the chart below. These charges are "door to port."
Brokerage fees and taxes are additional and are your responsibility.
We will add other destinations as needed. This chart is provided to give you an idea of what your shipping charges may be.
If there is no "sea" or "ground" charge listed, the "air" charge was the cheapest.
Chairs shipped outside the USA do not carry a warranty.
We will continue to provide quotes on large quantity orders.

If you want to insure your shipment against loss or damage in transit to any country other than Canada, we must add $44 for the first $1500 of coverage ($100 deductible).
We will gladly quote you on coverage exceeding $1500. To provide full coverage ($100 deductible), choose an amount equal to the total order plus shipping costs.
• Since these charts are updated by hand, it is impossible with today's ever-changing carrier charges to keep them up-to-date. These rates are just a rough idea of what you might be expected to pay.
  Sydney, Australia Perth, Australia London,England
Dublin, Ireland		 Hong Kong, China Mexico City,
Mexico

Vancouver,
Canada

Eindhoven,
Netherlands 		San Juan,
Puerto Rico		 Barcelona,
Spain		 Aukland,
New Zealand
1 tall chair $395 air $ air $225 air $226 air

$250 air
$270 ground

 $65 ground . $85 UPS ground . .
2 tall chairs $395 air $ air $225 air $226 air $270 ground $75 ground .   $400
air		 .
3 tall chairs $ air $ air $235 air $250 air $270 ground $130 ground .   . .

5 tall chairs

         $270 ground . .   . .

10 tall chairs

         $270 ground . .   . .
15 tall chairs . . $510 air . . . .   . .
50 tall chairs

$ air
$ sea

 . $1520 air
$925 sea		 . . . .   . $4200 air
$1400 sea
200 tall chairs     $5150 air
$2625 sea		   $1100 ground . .   . .
1 short chair $ air $ air $225 air $226 air . . .   . .
2 short chairs $ air $ air $225 air $226 air . . $350 air   . .
3 short chairs $ air $ air $225 air $226 air . . .   . .

[Back to Directors Chairs]

last updated: Sydney, Australia --7/30/08
last updated: Perth, Australia -- 7/30/08
last updated: London, England -- 7/19/07
late updated: Dublin, Ireland -- 5/19/07
last updated: Hong Kong, China -- 6/7/07
last updated: Mexico City, Mexico -- 7/13/07
 last updated: Ajax, Canada -- 12/5/07
last updated: London, England -- 1/22/08
 last updated: Eindhoven, Netherlands -- 3/3/08
last updated: Vancouver, Canada -- 4/8/08
last updated: San Juan, Puerto Rico -- 4/23/08
last updated: Aukland, New Zealand -- 5/5/08
last updated: Barcelona, Spain -- 4/20/09

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